Appointments

Appointments

We have had to put into place some changes to our GP appointment booking system during the Covid-19 Situation:

  • Wherever possible, please consult with our GPs using the eConsult links below.
  • GPs will conduct telephone consultations in the main at this current time.
  • Should the GP decide it is appropriate to do so, they may convert the telephone consultation to a video consultation with the patient.
  • If it is felt that a patient must be seen in person in the surgery, two GPs will triage (assess) this need before confirming that the patient should come to the surgery.
  • At this time, we will be unable to take advance appointment bookings for the GPs. Patients should call on the day that they wish to speak to a GP. All medically urgent requests will be dealt with on the day.
  • Whilst a GP will call on the day requested where possible, we cannot guarantee a time slot nor a specific GP.
  • We would ask that patients give the Receptionist as much history of the problem as possible to assist the GPs with their triage and assessment before calling.






Weekend and Evening appointments

Making an Appointment

Our receptionists are your link with the health care team and are here to help you make the appointment that suits you best. In doing so they may need to ask you one or two questions to judge the urgency of your request and the most appropriate health professional for your needs.

Any information you give will be treated in the strictest confidence.

Our reception team do a difficult job; please treat them with patience, respect and courtesy at all times.

For all appointments call 01420 562922

Make appointments online

We are pleased to announce that it is now possible to book certain routine appointments online. If you would like to sign up to book your appointments online, please contact Reception. If you have already signed up for online access to your appointments, please click the link above.

Should you need further help, we can be contacted by phone during our normal working hours on 01420 562922.

Types of appointment

Routine appointments
We offer a range of appointments which can all be booked with an available doctor or nurse up to one month in advance . These can be arranged for early mornings(see below), mornings or afternoons.

Urgent appointments
Patients with urgent problems will be triaged by the duty doctor, with the aim of resolving the problem according to need and within 24hrs.

Nurse appointments
Pre-booked with reception

Telephone Advice

If you wish to speak to a Doctor or Practice Nurse, please tell the Receptionist and they will arrange for one of them to ring you back.

Please provide a contact number and times when you will actually be contactable. Please also try to give some idea of the urgency of the request, and if it involves someone else, their name, so that their notes may be to hand.

These calls are usually made before or after surgery times i.e. 11.30am-12.30pm or 2.00-3.30pm.

Please remember the Receptionists are not trained to give medical advice

You can help us by

  • Being on time for your appointment - arriving a couple of minutes earlier helps our system to run more efficiently
  • Letting us know if you need to cancel your appointment, with as much notice as possible
  • Calling to request a home visit before 10am

Home Visits

The doctors will always visit patients at home if they are too ill to attend the surgery.

Please give some idea of the nature and urgency of the problem to the Receptionist so the doctors can organise their rounds accordingly.

You may be visited by your usual doctor or by the doctor on call for that day.

Please telephone the surgery 01420 562922 with requests for a home visit - before 10am if possible.

Please remember that home visits are only for patients whose illness prevents them from visiting the surgery. Many of the things your doctor needs to provide treatment, including access to your medical records, are only available at the surgery. Your doctor can usually see several patients at the surgery in the time that it takes to make a single housecall.

Early morning appointments (Extended Hours Service)

GP appointments 7.00 am - 8.00 am Tuesday to Friday

These appointments are for people who genuinely find the usual surgery times difficult (such as commuters) and they should be pre booked with reception. Other services such as blood tests, dispensing and emergency cover are not necessarily available at these times.

Appointment length

Our appointments are normally ten minutes long and for one person only, so please be aware that the doctor may ask you to book an additional appointment if they are unable to deal fully with your needs in the allocated time. If you are aware that you require extra time for a particular issue, please mention it to reception when you book your appointment.