Your responsibilities to us
Please let us know if you change your name address or telephone number.
Please do everything you can to keep appointments, tell us as soon as possible if you cannot attend, otherwise other patients may have to wait longer. Please ask for more than one appointment if you want more than one patient seen.
We need your help too. Please ask for home visits only when the patient is too ill to visit the surgery. A doctor can see up to 6 patients in the surgery in the time it takes to do a home visit. Children can always be brought to the surgery.
Please keep your phone calls brief and please avoid calling during peak morning time (8.00 am to 11.30am) for non-urgent matters.
Test results take time to reach us, please do not ring before you have been asked to do so. Enquiries about tests ordered by the hospital should be directed to the hospital not the practice.
We ask that you please treat the doctors and all of the practice staff with the same courtesy and respect. We have procedures to follow for aggressive/ violent patients.
Please read our practice booklet. This will help you get the best out of the service we offer. It is important that you understand the information given to you. Please ask if you are unsure of anything.
If after receiving a hospital appointment, you decide that you no longer need this, please inform both the hospital consultant and the Surgery.
Remember, you are responsible for your own health and the health of your children. We are here to give you our professional help and advice.
Please make an appointment with your doctor if you wish to see them. Staying with one doctor for a particular illness helps continuity and improves the quality of your care.
We welcome constructive comments and feedback on our services.